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Returns Policy

Please find below a summary of the IPC Selling Terms returns policy which can be viewed in full here.

RETURNING GOODS

If you are not entirely delighted with the products that you have chosen, you may cancel your contract with us within 7 working days of receipt of your goods and return the goods to us within a reasonable time (usually 28 days). We will be more than happy to offer you an exchange or, if you wish, a refund (including the initial P&P delivery charge) provided that the products are returned complete, in the same condition that we supplied them to you.

Collection may be arranged by us for heavier items (i.e. furniture). Please contact us in order to arrange collection. Where this is the case you will be responsible to pay the costs of such collection.

For all returns, you will be required to arrange and pay for the return of the products to us. We will only refund the cost of postage in returning the item where the item supplied was faulty, damaged or where it was supplied to you incorrectly.

To return products to us, please follow the returns instructions and complete the returns form enclosed with your order. Clearly indicate whether you would like a refund or exchange, enclose this information with the original packaging and return to the address on your documentation. We strongly recommend you liaise with your Post Office to obtain the correct cover when returning goods as we cannot accept responsibility for parcels lost in transit. For peace of mind we would advise you to return the goods on a “signed for service”.

When returning goods please quote your WorldPay transaction id which can be found on the dispatch notification emailed to you after you placed your order.

You should return the goods to us with the original and undamaged packaging. Wherever reasonable, you should keep the goods in their sealed packaging unless you are sure you wish to keep the item. You should ensure that any clothing item is kept or tried on in hygienic conditions. Any hygiene seals should be kept on products and not removed unless you wish to keep the product. We cannot accept returns of products where any hygiene seal has been broken or removed. You have a legal obligation to take reasonable care of the any products whilst they are in your possession. If you fail to comply with this obligation then we may have a right of action against you for compensation. This does not affect your statutory rights.

EXCHANGING GOODS

If exchanging goods whereby the replacement item costs less than the one you have returned, you will be refunded the difference.

When exchanging goods and the new purchase costs more than your original purchase an additional payment is required. The balance (no cash) can either be included with the returned goods and new purchase details or one of our operators will contact you on receipt of your returned goods to obtain the payment balance.

Q & A

WHAT DO I DO IF I ORDERED THE WRONG PRODUCT?

Please cancel your contract with us within 7 working days of receipt of the goods and return them to us within a reasonable time (usually 28 days). Once we have received the goods, we will arrange to either refund you or replace the goods, whichever you prefer. You will be required to pay postage and packaging for any replacement items despatched.

WHAT CANNOT BE RETURNED?

We are unable to offer a refund or exchange on any products where a hygiene seal has been removed, such as those you would expect to find on toiletries, cosmetics, undergarments or jewellery for piercings. We are also unable to offer a refund or exchange on any products created to your own specifications or on any of the following:

•    Newspapers or magazines;
•    Any audio or video recording or computer software out of the sealed package in which it was delivered to you unless faulty;
•    Perishable goods.
•    Goods by reason of their nature cannot be returned.

We also reserve the right to refuse any cancellations, refunds or returns if you do not return the goods to us in the same condition as we supplied them to you.

WHO PAYS THE POSTAGE ON RETURNED ITEMS?

If you are returning goods because they are unsuitable, you are required to pay the return postage cost. The cost of postage for returning unwanted goods will not be reimbursed. We will only refund return postage if goods are found to be faulty, damaged or in the unlikely event you receive incorrect item/s.

When returning items you are strongly recommended to obtain adequate cover and proof of posting. We cannot accept responsibility for goods lost in transit. Refunds will only be given on the receipt of the returned goods.

WHEN SHOULD I EXPECT MY REFUND?

We normally process refunds within 5 working days of receipt, but please allow up to 30 days for receipt of your refund. Please note your service provider may take upto 28 working days to process the refund back to your account.

WHAT HAPPENS IF THERE IS NO STOCK OF THE REPLACEMENT ITEM?

We will inform you that we are out of stock of the replacement item and the anticipated arrival date of any new stock. We will hold your payment and order and despatch your goods as soon as the stock arrives.  You may elect for us to refund your card and to re-purchase on arrival of the stock. In this event, we will notify you via email that stock has arrived and you will be required to place your order again.  Please note that customers who have not opted for the refund will take preference.  We shall not substitute or replace any out of stock item without your prior consent. 

WHAT DO I DO IF AN ITEM IS FAULTY WHEN IT IS DELIVERED?

Please cancel your contract with us within 7 working days of receipt of the item and return the item to us as soon as possible. We will either replace the goods or, if you prefer, we will issue a full refund. When returning goods we strongly recommend you obtain the correct cover from your Post Office, we cannot accept responsibility for goods lost in transit.

CAN I RETURN AN UNWANTED GIFT?

Refunds for items bought as a gift can only be given to the original purchaser.

CAN I CANCEL MY ORDER PRIOR TO THE GOODS BEING DESPATCHED?

You can cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel, any payments made by you will be refunded as soon as possible and in any event within 30 days. However you may not cancel any order for goods that have been created to your own specification where such goods are already in production.

STATUTORY RIGHTS

None of this information affects your statutory rights. We are an established UK based company, subject to UK consumer law.

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