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Frequently Asked Questions

How can I be sure this site is safe and secure?
Can I have my goods delivered to a different address?
Will all my goods be delivered at once?
How do I update my contact details?
How do I search for specific products?
Can I order a product that is no longer listed on the website?
How can I contact you?

Q. How can I be sure this site is safe and secure?
A. We want to be sure your personal and financial details are 100% protected so we take security very seriously. To do this, the site automatically switches to secure mode when you send us sensitive information such as passwords or credit card details. This means they can’t be viewed by third parties. You can check you’re in secure mode by looking for the padlock icon in the bottom right-hand corner of your computer screen. If you click on the padlock icon you’ll see the certificate details for IPC, so you can be sure the site is really safe.
Payments on the site are made via WorldPay, the widely-used payment service operated by the Royal Bank of Scotland (RBS). IPC doesn’t have access to your card details, these are held exclusively by WorldPay. IPC will never ask for your personal details or card details, please email our support team if you come across any fraudulent emails. After you’ve completed your purchase we recommend you sign-out of your account (if applicable) and close your browser, especially if you use a shared computer (like one at an internet café).
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Q. Can I have my goods delivered to a different address?
A. Of course you can. However you must make sure that your card billing address is the same as the one used by your bank and if your order contains more than one product they will all need to be delivered to the same address.
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Q. Will all my goods be delivered at the same time?
A. Each of your products may be despatched separately to make sure that you get them as soon as possible - we don't charge any extra postage for this.
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Q. How do I update my contact details?
A. When you sign-in to your account you’ll see a link labelled "manage your account" in the top right-hand corner. You can easily edit any of your details, including contact details, delivery address and sign-in details here.
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Q. How do I search for specific products?
A. You can search for products across the whole site, or ones specific to a category. Look for the search panel below the main navigation to start your search. You can also search alphabetically or by price.
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Q. Can I order a product that is no longer listed on the website?
A. Unfortunately not via the site. For more information about any of our products call the customer care team on 0844 848 2222 or email horseandhound@mrm.co.uk.
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Q. How can I contact you?
A. You can contact us at by email at horseandhound@mrm.co.uk or by telephone on 0844 848 2222. Calls from a BT landline will cost no more than 5p per minute.
In order to improve our service, please note that calls may be recorded for training purposes. This is in addition to your statutory rights.

Opening times – Live operators:
Monday – Friday 8:45am – 5:15pm

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